Conflict Resolution
Conflict is inevitable. Everyone has their own perceptions and perspectives on the world around them. As an individual, your ability to effectively manage conflict is one of the most important skills you must possess to be an effective leader. Conflict can be very constructive and a positive experience if it is managed properly. This dynamic course includes pre-work, in session assessments, and real world role playing exercises to rapidly infuse the students with the tools and techniques to effectively manage conflict in the workplace and their everyday lives. Subjects covered during this course include:
- Sources of Conflict
- Conflict is both good and bad
- Strategies for Managing Conflict – Maintaining an effective balance of healthy conflict
- How Conflict can develop
- Individual Work Styles and how they can lead to / help avoid conflict
- Analyzing Conflict
- Conflict Mapping
- Levels of Conflict
- Intrapersonal
- Interpersonal
- Intragroup
- Intergroup
- Acknowledging Conflict
- Your preferred Conflict resolution style – The Thomas-Kilmann Instrument
- Responses to Conflict – Benefits and Risks
- Avoidance
- Accommodation
- Compromise
- Competition
- Collaboration
- Strengthening Relationships
- Active Communication Skills
- Conflict Role Play exercises
This class is conducted in a workshop format
focusing on skills and techniques that can
be applied immediately to the work environment.
Realistic simulations are used throughout
the workshop.
This course can be brought onsite and
tailored to your organization's environment.
PDUs are awarded based on 8 PDUs per class
day.
For More Information Contact
Us At:
1-888-252-0808
contactform@pmlg.com |
