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Advanced Stakeholder Management


 

 

 

Conflict Management, Critical Thinking, Negotiation, Influencing – 1 to 2 days

 Identifying and Assessing Stakeholders

  • Techniques for Identifying Stakeholders
  • Measuring Stakeholder Influence and Impact on the Program
  • Mitigating Stakeholder Risk
  • Building and Maintaining Trust

Understanding and Managing Conflict

  • Sources of Conflict
  • Analyzing Conflict
  • Conflict Mapping
  • Levels of Conflict
  • Strategies for Managing Conflict
  • Responses to Conflict – Benefits and Risks
  • Avoidance
  • Accommodation
  • Compromise
  • Competition
  • Collaboration
  • Role Play Exercise in Conflict Resolution

 

Techniques for Effective Negotiation and Influencing

 

  • Planning for a Negotiation Session
  • Tools for Effective Negotiation
  • Role Play Exercise in Negotiation

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Of all the training sessions I have ever attended, this by far was the most challenging, rewarding, well executed and fun!

Erin Jolly

PM / Department of the VA

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