Of all the training sessions I have ever attended, this by far was the most challenging, rewarding, well executed and fun!
PM / Department of the VA
Advanced Stakeholder Management
Conflict Management, Critical Thinking, Negotiation, Influencing – 1 to 2 days
Identifying and Assessing Stakeholders
- Techniques for Identifying Stakeholders
- Measuring Stakeholder Influence and Impact on the Program
- Mitigating Stakeholder Risk
- Building and Maintaining Trust
Understanding and Managing Conflict
- Sources of Conflict
- Analyzing Conflict
- Conflict Mapping
- Levels of Conflict
- Strategies for Managing Conflict
- Responses to Conflict – Benefits and Risks
- Avoidance
- Accommodation
- Compromise
- Competition
- Collaboration
- Role Play Exercise in Conflict Resolution
Techniques for Effective Negotiation and Influencing
- Planning for a Negotiation Session
- Tools for Effective Negotiation
- Role Play Exercise in Negotiation