Conflicts are inevitable when people with different personalities and goals are brought together into the same work environment. Quite often, the clashes that result can lead to extreme anger and animosity and have a very disruptive effect on the team’s ability to succeed. Poor management of conflict situations can stir negative emotions. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control. Your ability to effectively manage and resolve conflict is one of the most important skills you must possess to be an effective leader.By exploring and understanding the different perceptions and perspectives of people, you can turn managing conflict into a constructive and positive experience.
This is a powerful 1-day interactive workshop led by experts in the field. This dynamic session will include questionnaires, open discussions, role playing and sharing between trainer and students. Subjects covered during this course include:
- Causes of Conflict
- The Good and Bad of Conflict
- Levels of Conflict
- Analyzing Conflict
- Types of Conflict:
- Intrapersonal
- Interpersonal
- Intragroup
- Intergroup
- Responses to Conflict – Benefits and Risks
- Avoidance
- Accommodation
- Compromise
- Competition
- Collaboration
- Developing Your Preferred Conflict Resolution Style
- Strengthening Relationships
- Conflict Strategies – Maintaining an effective balance of healthy conflict
If you are interested in finding our more about an onsite workshop tailored to your environment, contact us at 678 325 1100 or information@pmlg.com