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Quality Management

Effective Quality Management is vital to the success of any project. No project manager goes into a project trying to develop a substandard or defective product. How does one build quality into the product and services being delivered through the successful execution of projects? This one day class will teach the students about the essentials of quality management and how project success is directly tied to having an effective quality management plan. Students will learn proven tools and techniques to develop a quality management plan. They will learn how to determine the cost of quality and methods for ensuring quality is built into their plans. Subjects covered in this course include:

  • The Quality Movement
  • Quality Assurance vs. Quality Control
  • The Project Managers role in Quality
  • The Quality Management Plan
  • Cost of Quality
  • Satisfying Customer Requirements
  • Cause & Effect
  • Quality Control
  • Continuous Process Improvement

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Knowing the tools is one thing, knowing how to use them is another thing entirely. And to be able to work and perform with so many different personalities and tap into all the wisdom in the training was an extraordinary experience!

Patricia Bens


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Contact us at the PMLG office nearest to you or submit a business inquiry online.