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Quality Management


Effective Quality Management is vital to the success of any project. No project manager goes into a project trying to develop a substandard or defective product. How does one build quality into the product and services being delivered through the successful execution of projects? This one day class will teach the students about the essentials of quality management and how project success is directly tied to having an effective quality management plan. Students will learn proven tools and techniques to develop a quality management plan. They will learn how to determine the cost of quality and methods for ensuring quality is built into their plans. Subjects covered in this course include:

  • The Quality Movement
  • Quality Assurance vs. Quality Control
  • The Project Managers role in Quality
  • The Quality Management Plan
  • Cost of Quality
  • Satisfying Customer Requirements
  • Cause & Effect
  • Quality Control
  • Continuous Process Improvement

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Very worthwhile program from many views, hands-on training combined with foundation of document tools was most useful. Excellent instructors! Learning team dynamics and leadership skills was an excellent experience!

Melissa May

Business Analyst/Project Manager / Cingular Wireless

How can we help you?

Contact us at the PMLG office nearest to you or submit a business inquiry online.

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